Refund Policy
Eligibility and Timeframe: Defining the conditions under which a refund is possible (e.g., product condition, proof of purchase) and the specific time window for a request 7 days from delivery).
Refund Process: A step-by-step guide for customers, including how to initiate a request, what information is needed, and what to expect during the inspection phase.
Refund Method: Clearly stating how the refund will be issued
Non-Refundable Items: A specific list of products that are exceptions to the policy, such as final sale items, personalized goods, or digital products.
Shipping Costs: Clarifying who is responsible for return shipping costs and if the original shipping fee will be refunded.
Processing Timeline: Providing a realistic timeframe for when customers can expect to receive their refund after the return is processed.
Damaged/Defective Products: A separate, clear section on how to handle items that arrived damaged or are defective, as this is a common and important customer concern.
I have enough information to generate a well-structured and relevant refund policy. I can now proceed with the response.
1. Our Commitment to Your Satisfaction
Your satisfaction is our top priority. Our refund policy is designed to be clear and straightforward, ensuring a hassle-free experience if you need to return an item. Please read the following guidelines to understand the process for obtaining a refund.
2. Refund Eligibility
A refund can be requested under the following conditions:
Timeframe: Your request must be initiated within [Number] days of receiving your order.
Condition of Item: The item must be unused, in its original, undamaged condition, and in the original packaging with all tags, labels, and accessories attached.
Proof of Purchase: A receipt or valid proof of purchase is required. This can be your order number or a copy of the order confirmation email.
3. Non-Refundable Items
Certain items are exempt from our refund policy due to hygiene and safety reasons. We cannot offer a refund for:
Opened or used packs of diapers, underpads, or wipes
Personal hygiene products once unsealed
Intimate or sanitary care items (such as adult diapers, bed protectors, or incontinence products)
4. The Refund Process
To begin your refund process, please follow these steps:
Contact Us: Email our customer support team at support@elderwell.in. Please include your name, order number, and the reason for the return.
Await Authorization: Our team will review your request. If approved, you will receive a confirmation email with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to us.
Ship the Item: Securely package your return, including the original receipt. Write the RMA number clearly on the outside of the package. Ship the item to the address provided in the instructions.
5. Refund and Processing Timeline
Inspection: Once we receive your returned item, it will be inspected to ensure it meets our eligibility criteria. We will notify you via email of the status of your refund.
Approval: If your return is approved, your refund will be processed. A credit will be applied to your original method of payment
Bank Processing: Please be aware that the time it takes for a refund to appear on your statement may vary depending on your bank or credit card company.
6. Shipping Costs
Original Shipping: The original shipping fees paid on your order are non-refundable.
Return Shipping: The customer is responsible for all return shipping costs. We recommend using a trackable and insured shipping service, as we cannot guarantee that we will receive your returned item.
7. Damaged or Defective Items
If an item you receive is defective or was damaged during shipping, we will be happy to offer a full refund or a replacement.
Immediate Action: Please contact us immediately at support@elderwell.in and provide your order number and clear photos of the damage or defect.
Resolution: We will work with you to arrange a refund or an exchange at no additional cost. In such cases, we will provide a prepaid return shipping label.
8. Late or Missing Refunds
If you have been notified that your refund was processed but have not yet received it, please:
Check your bank account again.
Contact your credit card company. It may take some time before your refund is officially posted.
If you've done all of this and still have not received your refund, please contact us at 7439665652 for assistance.