Shipping Policy

Our Shipping Promise to You

We know how exciting it is to wait for a package—so we treat your order with the same care and anticipation as you do. From our team to your doorstep, we want every step to feel personal, reliable, and easy.

Order Preparation & Care
Once you’ve chosen something special, our team gets to work hand-picking, packing, and preparing your order.
Most packages ship out within [Number] business days (excluding weekends and holidays), and we’ll keep you updated every step of the way. Watch for an email confirmation as soon as you order, and another with tracking when it’s en route!

Sometimes, during busier times like holidays or big sales, we may need an extra day or two—your patience means the world to us.

Shipping Choices for Every Need
Choose the shipping method that fits your timeline. You’ll see clear options and costs at checkout.
For most orders, standard delivery arrives within 5 to 7 business days—so you can start enjoying your purchase soon!

Track Your Journey
Love checking for updates? So do we! As soon as your order hits the road, you’ll get a personal email with your tracking link.
Tracking can take up to 48 hours to refresh, so if you’re eagerly waiting and don’t see updates, please let us know—your peace of mind is important.

If Something Goes Wrong
We’re here for you if your package shows up damaged or goes missing:

Snap a photo and send it to support@elderwell.in—our team will jump in to help and make things right, whether that means a replacement or resolution.

If your package says delivered but it’s nowhere to be found, check with your neighbors or local post office. Still missing? Reach out, and we’ll guide you through next steps with the carrier.

We’ll always do our best to help, though we can’t be responsible for items taken after delivery.

Address Accuracy—Let’s Get It Right
Please double-check your shipping address for typos or mistakes before finalizing your order. If you spot a glitch, message us right away!
Should an order bounce back because of an address mix-up, we’ll contact you to reship it—additional delivery charges may apply.